About
Highly empathetic and results-driven Senior UX Designer with 7+ years of experience leading the end-to-end design of intuitive digital products across SaaS and e-commerce platforms. Expert in transforming complex user needs into elegant, data-backed design solutions that significantly enhance user satisfaction and drive business growth. Proven ability to elevate product usability, streamline user journeys, and foster cross-functional collaboration to deliver impactful user experiences.
Work
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Summary
Led user experience design for a flagship SaaS platform, overseeing the entire design lifecycle from research to implementation, and collaborating with product management and engineering to deliver high-impact features.
Highlights
Spearheaded the redesign of the user onboarding flow, resulting in a 25% increase in user activation rates and a 15% reduction in initial support tickets within the first six months.
Conducted comprehensive user research, including 50+ user interviews and usability tests, to identify key pain points and inform design decisions for critical product features, improving overall user satisfaction scores by 18%.
Developed and maintained a scalable design system used across 3 product teams, reducing design iteration time by 30% and ensuring brand consistency across all digital touchpoints.
Collaborated with cross-functional teams to launch 4 major product features, contributing to a 10% increase in monthly active users and securing a 5% uplift in subscription renewals year-over-year.
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Summary
Designed intuitive user interfaces and experiences for a high-traffic e-commerce website, focusing on optimizing conversion funnels and improving product discovery.
Highlights
Optimized the checkout process, leading to a 7% increase in conversion rates and a 12% decrease in cart abandonment through iterative A/B testing and user feedback integration.
Designed and prototyped new product page layouts based on extensive competitor analysis and user behavior data, which improved user engagement metrics by 9% (average time on page).
Implemented a new navigation structure after conducting card sorting and tree testing, reducing user task completion time by an average of 15 seconds.
Collaborated with marketing and development teams to ensure seamless integration of design solutions, contributing to the successful launch of 3 seasonal campaigns that exceeded sales targets by an average of 20%.